Return Policy

1. Full name;
2. Order number;
3. Whether you would like a return, or anything else that we could do for you.
4. Phone number;
5. Pictures of the item if it applies. 

Returns

Our return policy lasts 7 days. We can offer exchanges up to 30 days period. 

Please make sure to include a note in the package with the following information:

1. Full Name 
2. Order Number 
3. Let us know if you are exchanging or returning the item 

Kindly email us the tracking number - if possible. We are not responsible for lost return packages. 

The note in the package is a crucial part of the process. The note in the package allows us to process your return or exchange request in the most timely way. 

• Upgraded shipping fees for the original shipment are non-refundable. Customers are responsible for shipping costs when mailing items back for exchange or return. 

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: store@russiannails.com. We try our best to work with our customers to make sure they are satisfied. 

Please send your item to:

Russian nails LLC
62 West 38th Street
New York, NY
10018

Please make sure to include a note in the package with the following information:

1. Full Name 
2. Order Number 
3. Let us know if you are exchanging or returning the item 
4. Your return Address 

Kindly email us the tracking number - if possible. We are not liable for lost return packages.

The note in the package is a crucial part of the process. The note in the package allows us to process your request in the most timely way. 

Exchanges of  

• Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

All refunds are made payable to the ordering customer, never the recipient.

Gift cards are final sale and cannot be returned. 

• Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping upgrade costs are non-refundable. However we offer free domestic shipping on all orders.

In case of expedited shipping, if you receive a refund, the cost of shipping will be deducted from your refund.

Exchanged orders will be reshipped via standard shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for shopping with us!

We love what we do and we love our customers.